Refund policy

90-Day Return and Refund Policy

We offer a 90-day return period. You may request a return within
90 days of receiving your order.

Return Eligibility

Because tea is a consumable product, returned items must be unopened,
unused and in their original sealed packaging. You will also need your
order number or proof of purchase.

Opened products cannot be returned because of food safety and hygiene
requirements, unless the product arrived damaged, defective or incorrect.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If your product arrives damaged,
defective or incorrect, contact us within 7 days of delivery.

Please include your order number and clear photos of the product,
shipping package and shipping label so that we can review the issue.

Sale Items

Sale items are covered by the same 90-day return policy. They may be
returned if they remain unopened, unused and in their original sealed
packaging.

Return Process

To request a return, contact:

support@ailimofficial.com

Please include your order number and the reason for your return.
Do not send a product back before your return request has been approved.
Items returned without prior approval might not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an
unwanted product or changing their mind.

DayDoe will cover reasonable return shipping costs when the product arrived damaged, defective or incorrect.

Refunds

After we receive and inspect the returned product, we will notify you
whether the refund has been approved.

Approved refunds will be issued to the original payment method within
10 business days. Your bank or payment provider might require additional
time to process the refund.

If more than 15 business days have passed since your refund was approved,
please contact support@ailimofficial.com.